In an era where data analytics drives business success, even a brief interruption in your Qlik platform can lead to costly delays and impact decision-making. The element61 Service Desk is here to safeguard against these disruptions, offering you a dedicated, expert-driven resource to keep your analytics environment running smoothly.
Our Service Desk provides a balanced approach to support, combining reactive assistance for immediate issue resolution with proactive monitoring to prevent potential disruptions before they arise. With our team of Qlik specialists on your side, you gain peace of mind knowing your systems are secure, efficient, and optimized for your business’s evolving needs.
With element61 as your support partner, you can trust that your Qlik environment will remain a reliable backbone for analytics, freeing your team to focus on driving insights rather than troubleshooting. Let us help you turn your data into an uninterrupted advantage.
What is the element61 Qlik Service Desk
The element61 Qlik Service Desk is a comprehensive support solution that ensures your Qlik environment remains efficient, reliable, and aligned with your analytics needs. By offering a balance of reactive and proactive support, our Service Desk addresses unexpected disruptions swiftly while continuously optimizing system performance to prevent issues from arising.
Through reactive support, element61 provides rapid incident management to minimize downtime and restore normal operations promptly. Our team of Qlik specialists is ready to troubleshoot, diagnose, and resolve any issues that could affect your system’s performance, maintaining a stable environment for your analytics.
Proactive support complements this by focusing on system health and long-term performance. Regular health checks, performance tuning, and timely updates help us catch potential issues early and optimize your Qlik platform. This proactive approach not only safeguards against unplanned interruptions but also ensures your system remains compliant with best practices and the latest security standards.
To further enhance support, we offer additional add-ons, through monitoring applications and alerts. These real-time monitoring tools provide visibility into your Qlik Cloud environment’s usage, access, and performance, allowing for quicker issue resolution and ongoing operational efficiency. For on-premises clients, we offer annual upgrades and reload alerting, ensuring your systems stay current with Qlik’s latest features while preventing data refresh issues.
The element61 Service Desk is more than a support service—it’s a safeguard and optimization resource, providing reliable, expert-driven care to keep your Qlik environment performing at its best. A more general explanation on our Service Desk offering at element61 can be found here.